The MyCivic platform

One connected view.
A stronger grip on delivery.

Connect the information, people and actions behind your city's performance. Move from the leadership overview to the responsibility and evidence behind each case.

The MyCivic pipeline view with demonstration data: how many reports were submitted, assigned, resolved and verified with a photo, where reports drop out, whether fixes keep up with new reports, and which problems are rising. — Illustrative record. Fictional data.

Leadership intelligence

Know where your next decision matters.

Replace fragmented updates with a connected picture of service pressure, responsibility and progress.

See the city-wide picture.

Review active work, overdue cases and recurring issues across the services in your deployment.

Find the pressure points.

Examine response patterns, bottlenecks and workload to focus management attention where it is needed.

Follow the underlying record.

Connect the overview to the responsible service, case history, actions and evidence behind an outcome.

Service coordination

Turn priorities into
accountable work.

Departments and municipal enterprises need a shared record they can act on. MyCivic connects the report, its owner, the target date and the response.

Explore enterprise performance

01Clear responsibility
A designated service, team or responsible person.
02Visible progress
Priority, current status, agreed deadline and activity history.
03Better coordination
A shared case record across the participating services.
04Supported closure
Actions, completion evidence and resident confirmation where applicable.

The connected process

From a local concern to management intelligence.

01
Report
Capture the issue, location, description and supporting evidence.
02
Route
Direct the case to the responsible department or enterprise.
03
Resolve
Coordinate the response with an owner, priority and target.
04
Verify
Review the record and evidence supporting completion.
05
Improve
Use patterns, workload and recurrence to guide the next management decision.

Visible results

Give public communication
a record behind it.

Show what was reported, how the service responded and what was resolved. Dates, locations, actions and evidence help leadership substantiate progress.

These records can support management reviews, regular public updates and communication about improvements in citizens' daily lives.

The accountability chain

What happened.
Who responded.
What changed.

Explore public accountability

Citizen connection

Make the response visible to the people it serves.

A direct reporting channel connects public concerns to the city's operational system. Residents can follow what happens after their report is recorded.

A clear starting point.

Record the location, issue and evidence through one channel.

A responsible service.

Connect the report to the institution that needs to respond.

A visible outcome.

Keep progress and resolution connected to the original concern.

Explore further

Look inside an illustrative command center.

Open the example to explore service filters, case ownership and the record behind the overview.

Explore the interface exampleFictional records, separate from the live platform

Leadership command centerDemo Municipality · Service overview

Illustrative demo data

Open cases6

Overdue cases2

Responsible services3

Due today2

Where attention is needed

Service

6 cases

DM-0042 / Case record

Lighting outage at a crossing

Overdue

Responsible service: Public Lighting Unit
Assigned owner: Lighting maintenance coordinator
Next action: Confirm the field intervention and update the target date.
Evidence: Resident photo attached. Completion evidence not recorded.

Visible history

Report received and location recorded.
Assigned to Public Lighting Unit.
Target date passed. Intervention update required.

Review the issue. Identify the owner. Check the evidence.Book a live demo

Your deployment

Configured around your institution.

Agree the services, organizational structure, roles, workflows and reporting needs first. Hosting, integrations and additional requirements belong in a defined implementation scope.

Book a live demo

Campaign measurement

One connected view.A stronger grip on delivery.