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Digital trust infrastructure for responsive cities

A city that listens. A system that proves it.

The trust layer between citizens and city governments. It makes reporting, routing, resolution and verification visible.

Report. Track. Trust.

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GDPR-aligned EU-hosted Audit-ready by default

Our understanding of the civic challenge

Cities are often judged by the issues that remain unresolved.

Citizens experience government through practical, everyday moments. For city leaders, the challenge is larger than issue management. It is about making public responsiveness visible, measurable and trusted.

Citizen experience
  • “I reported it, but nothing happened.”
  • “I do not know who is responsible.”
  • “There is no visible progress.”
  • Was the streetlight fixed? Was the pothole repaired? Can I trust the system?
Municipal reality
  • Multiple departments
  • Fragmented workflows
  • Limited visibility
  • Manual follow-up & no unified performance view

The MyCivic trust layer

The trust layer between citizens and city governments.

A civic issue-management platform that makes reporting, routing, resolution and verification visible, unlike traditional complaint systems that capture issues without proving progress.

Citizens

ReportSubmit issues easily
TrackFollow status in real time
VerifyConfirm outcomes & progress
MyCivic
Structure
Visibility
Accountability

City government

RouteAssign to the right department
ResolveTake action and close issues
CommunicateShare updates and outcomes

Helping governments increase accountability, transparency and citizen confidence.

One accountable workflow

From report to verified resolution.

MyCivic structures every issue through a single, clear operating flow.

1

Report

Citizen submits an issue with location, category and evidence.

2

Route

Case is directed to the responsible institution or department.

3

Resolve

Teams act against defined service standards and deadlines.

4

Verify

Closure is supported by evidence, status history and feedback.

5

Learn

Leadership receives data on trends, service pressure and performance.

See it in action

A public experience built around clarity

Citizens should feel informed, not ignored.

The citizen journey must feel fast, respectful and transparent, from first report to verified outcome.

  • 1 Select issue category
  • 2 Add location and evidence
  • 3 Receive confirmation and case number
  • 4 Track responsible institution and status
  • 5 Receive updates
  • 6 Verify whether the issue was resolved

Interactive. Tap Report · Receipt · Track · Verify

One transparent thread, from the first tap to the closure photo.

Measuring success

Success should be measured by movement, not activity alone.

The goal is not simply to collect more reports. It is to improve responsiveness, resolution quality and public confidence.

  • Verified report volumeCitizen adoption & issue visibility
  • First response timeSpeed of acknowledgement
  • Resolution within targetService delivery discipline
  • Repeat issue rateDurability of resolution
  • Closure evidence rateStrength of accountability
  • Citizen verification rateConfidence in outcomes
  • Trust Index movementOverall perception of responsiveness
Current trust score
82 / 100
Backlog
124 ↓
Within target
76% ↗
Repeat issue rate
12% ↓
Trust Index
68% ↗

Designed for the everyday systems citizens rely on

Broad civic infrastructure across service domains.

Streets & infrastructurePotholes, sidewalks, lighting, drainage
Cleanliness & wasteOverflowing bins, illegal dumping, hygiene
Mobility & safetyTransport, crossings, signage, traffic risks
Public spacesParks, playgrounds, benches, accessibility
EnvironmentPollution, green areas, recurring hazards
Local democracyPublic requests, questions, consultation
Who it serves: value for every participant

Value across the civic system

A platform that creates value for every participant.

MyCivic works because it creates value for every participant in the civic service chain.

Citizens

Need

To be heard, updated and respected.

MyCivic providesSimple reporting, visible progress and verification.

Departments

Need

To manage demand and prove action.

MyCivic providesWork queues, ownership and closure evidence.

City leadership

Need

To understand service pressure and sentiment.

MyCivic providesDashboards, indices and trend intelligence.

Councils / oversight

Need

To monitor performance objectively.

MyCivic providesComparable metrics and transparent reporting.

Public enterprises

Need

To improve service discipline.

MyCivic providesIssue tracking and recurring-problem visibility.

Partners / investors

Need

To see scalable civic infrastructure.

MyCivic providesA repeatable model for responsive cities.

How cities adopt it: operating model & governance

The operating model creates results

The platform creates transparency; the operating model creates results.

Successful adoption requires clear ownership, service rules and governance discipline.

Operating roleResponsibility
1City sponsorOwns mandate, alignment and public commitment.
2Steering groupReviews progress and resolves cross-department blockers.
3Platform ownerManages configuration, categories, workflows and reporting.
4Department leadsOwn case response, deadlines and closure quality.
5Response teamsExecute work and update case status.
6Data / privacy leadEnsures access control and responsible data use.
7Communications leadManages citizen messaging and public reporting.
Operating principleMyCivic should be embedded into how the city works, not treated as a separate reporting channel.
MyCivic

Proof the city showed up. Every time.

MyCivic helps cities turn everyday civic issues into visible, accountable and measurable public service performance.

Report. Track. Trust.

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